When Diana Svoboda and her family decided to embark on a tropical adventure from Bali to Nusa Lembongan, they chose Info Ke Bali Tour to handle their travel arrangements. Little did they know, the journey would be more than just a transfer—it would become a memorable experience of smooth coordination, personalized care, and heartfelt interactions.
The Beginning: A Simple Inquiry Turned Into a Seamless Plan
It all started with Diana’s reservation for a private pick-up and a fast boat transfer with DCamel Fast Ferry. From the get-go, our team ensured that every detail was meticulously organized. The pick-up location, Boho Bellissimo Villa in Ubud, was noted, and a 9:30 AM boat departure from Sanur was arranged. Despite a pending payment status initially, the communication was clear and friendly, guiding Diana to complete the process without hassle.
When Diana confirmed her payment later that evening, it was all systems go! Her family—Diana, her husband Stepan, and their 11-month-old daughter Amelia—were ready for the next day’s adventure. The pick-up time was promptly shared, and even additional details like luggage and villa arrangements were clarified to ensure everything ran smoothly.
The Day of Departure: Thoughtful Coordination
On the morning of December 26, 2024, Diana and her family were greeted by our team’s updates and check-ins. From confirming their villa location to ensuring they were comfortably picked up and on their way to Sanur, every step was handled with care. Diana’s reassurance that they were already in a taxi brought a smile to our team—it was clear that the family was ready for their island escape.
Later that evening, a quick follow-up message asked about their trip. Diana’s response said it all: “Everything very good :-).” Feedback like this fuels our commitment to excellence.
Extending the Journey: Planning the Return with Ease
The Svoboda family enjoyed their time on Nusa Lembongan so much that they decided to arrange their return trip. On December 29, they opted for an 8:30 AM boat from Lembongan back to Sanur, with a private drop-off to Sadara Resort in Nusa Dua. The request was handled promptly, with the additional charge for the private transfer communicated transparently.
Payment links were sent, and the process was finalized without delay. Diana’s appreciation for the clarity and efficiency of the arrangements was evident in her cheerful responses.
The Return: A Smooth and Stress-Free Experience
On the day of their return, Diana and her family checked in at the DCamel Fast Ferry counter as instructed, boarded the boat on time, and arrived back in Sanur, where our driver was ready to greet them. The final stretch of their journey—heading to Nusa Dua—was as smooth as the rest of their trip.
Diana’s kind words upon arrival at her destination summed up her experience perfectly: “Your service is No 1.”
A Memorable Journey, Personalized to Perfection
Diana Svoboda’s adventure with Info Ke Bali Tour and DCamel Fast Ferry reflects what we aim to provide to every guest—reliable, efficient, and personalized service that ensures their trip is as enjoyable as the destination itself. From clear communication to thoughtful touches like confirming luggage and ensuring smooth transfers, it’s the little things that make a big difference.
We are grateful to Diana and her family for trusting us with their travel plans and look forward to helping many more guests create their own seamless and unforgettable adventures.
