Claire reached out to us one evening to book a fast boat from Padang Bai to Gili Trawangan. She had a clear plan in mind: a departure at 9:00 AM the next morning and a return two days later on the 10:30 AM boat. However, she encountered an issue while booking online—the system wouldn’t allow her to select the pickup option. Unsure of what to do, she contacted us for assistance.
Our team quickly responded, asking a few questions to identify the problem. It turned out that she had missed selecting the return date, which is necessary for round-trip bookings. Once we explained the steps, Claire was able to proceed without any further trouble. She expressed her appreciation, saying, “Ah, yes, that’s the problem. Thank you!”
After sorting out the initial hurdle, Claire asked if it was possible to arrange a pickup from her accommodation in Ubud, Sahadewa House. We assured her that we could include this in her booking and confirmed the pickup time as 6:15–6:30 AM the next morning. We provided the location details and ensured everything was set for a smooth start to her journey.Claire decided on Wahana Virendra after we shared the schedules, as it offered a convenient departure time at 9:00 AM and a return at 10:30 AM. She appreciated the advice and finalized her choice.
On the day of the trip
We followed up early in the morning to confirm whether the driver had met Claire and Jamie at Sahadewa House. Claire replied promptly, letting us know they were already on the way to Padang Bai. This quick confirmation reassured us that everything was going as planned.
Upon their arrival at Padang Bai, we checked in again to ensure Claire had received her boarding pass and return ticket. Her response was cheerful: “Yes, we got everything! We are on the boat now. Thank you for your help. Your service is great!” Knowing that Claire and Jamie were all set for their journey was a satisfying moment for our team.
The two-day trip included a return from Gili Trawangan to Padang Bai on the 10:30 AM boat. We had reminded Claire earlier to check in at the port by 9:30 AM to avoid any last-minute issues. The clear communication ensured she felt prepared and stress-free throughout her trip.
Claire’s positive feedback was the highlight of our day. She appreciated the consistent updates, the detailed explanations, and the extra care we took to make her journey as smooth as possible. It was clear that these small touches had made a difference to her experience.
For our team, it’s always rewarding to see guests enjoy their trips without unnecessary complications. Claire’s journey with Wahana Virendra was no exception. By providing timely assistance and personalized service, we ensured that her travel plans unfolded seamlessly.
In the end, Claire’s trip wasn’t just about getting from one place to another—it was about creating a hassle-free experience that allowed her and Jamie to focus on enjoying the beauty of Gili Trawangan. From her initial inquiry to the successful completion of her journey, every step was managed with care.
At Info Ke Bali Tour, we believe that travel should be simple and enjoyable, and we’re committed to making that a reality for every guest. Claire’s smooth trip is a testament to the importance of thoughtful service and effective communication. We’re glad we could play a small part in her adventure and look forward to helping more travelers like her in the future.
