Planning a trip to the Gili Islands can be a challenge, especially when arranging schedules for a family. However, the experience of Georgia Cannamela and her family proves that with personal and efficient service, such a trip can turn into an unforgettable moment. Georgia, along with her family, contacted our team to help arrange a fast boat transfer from Padang Bai to Gili Air. What followed was a story of service that made their journey feel easy, comfortable, and memorable.
Initial Questions and Quick Response
On the morning of November 17, 2024, Georgia reached out to us via WhatsApp. She wanted to know the available fast boat options for a round-trip journey from Padang Bai to Gili Air, with a specific request for departure at 11:00 AM or later. This request was crucial for Georgia, as she wanted to align the trip schedule with her family’s needs.
Our team responded promptly, providing a clear explanation of the available options. Among several fast boat providers, such as Wahana Virendra, Semaya One, and Wijaya Perkasa, Georgia ultimately chose Wahana Virendra. The 11:00 AM departure time offered by this provider was considered the most family-friendly option. Additionally, when Georgia asked if the fast boat to Gili Air would go directly without any transit stops, we provided her with detailed information. We explained that the route included stops at Gili Trawangan and Bangsal Lombok. This clarity reassured Georgia and enabled her to make a confident decision.
Easy Booking Process
After Georgia confirmed their travel dates, November 18 for departure and November 22 for return, we immediately helped finalize the booking. All necessary details, such as passenger names, nationalities, and contact information, were quickly gathered. To simplify the process, we also sent a payment link via email. The entire process took only a few minutes, and Georgia appreciated the efficiency of our system.
Once the payment was received, we promptly sent a detailed itinerary to ensure there was no confusion:
- Departure: Padang Bai to Gili Air, November 18, 11:00 AM
- Return: Gili Air to Padang Bai, November 22, 11:30 AM
We also included a comprehensive guide with instructions for check-in, ticket collection, and boarding procedures. With this guide, Georgia felt more at ease, knowing that every detail of the journey had been thoroughly explained.
Departure Day and Positive Feedback
On November 18, we contacted Georgia in the morning to ensure everything was running smoothly. We wanted to confirm that her family had successfully checked in at the Wahana Virendra counter in Padang Bai. Shortly after, Georgia replied, confirming that everything went well. She also expressed her gratitude for the assistance we had provided.
Later that evening, we reached out again to ask about their experience on departure day. Georgia responded enthusiastically with, “Great thanks!” This communication gave us a sense of satisfaction, knowing that their journey had gone according to plan.
Guest Review on TripAdvisor
After their trip was complete, Georgia left a positive review about her experience booking a fast boat through us. Here’s a snippet of her review on TripAdvisor:
“Very easy booking with Info ke Bali. Communicated thru WhatsApp for boat schedules and times, reasonable price for trip from Padang Bai to Gili Air. Sent e-tickets via email and great follow-up from this company checking if we had arrived at check-in for the boat on time. Would recommend for convenience and ease of booking.”
This review highlights the importance of clear communication, a smooth booking process, and follow-up during the journey. These aspects contributed to a positive experience for Georgia’s family, who happily recommended our service to other travelers.
An Unforgettable Experience
The adventure of Georgia Cannamela’s family with Wahana Virendra fast boat is a prime example of how good communication and seamless coordination can turn a trip into a truly enjoyable experience. By promptly answering their questions, providing transparent information, and ensuring everything went smoothly, we created an experience that was more than just transportation.
For other families planning a trip to the Gili Islands, our team is ready to help you enjoy a journey as smooth and special as Georgia’s!
